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Get Prices → 📞 0121 268 0121VoIP is the technology behind modern business phone systems. Here's everything you need to know — explained simply.
VoIP (Voice over Internet Protocol) is technology that lets you make and receive phone calls over your internet connection instead of traditional copper phone lines. Instead of a physical analogue signal, your voice is converted into digital data packets and transmitted over the internet.
For businesses, this means your phone system no longer depends on expensive BT landlines or outdated ISDN circuits. You can make calls from a desk phone, a laptop, a mobile app — or all three simultaneously.
VoIP (Voice over Internet Protocol) is technology that lets you make and receive phone calls over your internet connection instead of traditional copper phone lines. Instead of a physical analogue signal, your voice is converted into digital data packets and transmitted over the internet.
For businesses, this means your phone system no longer depends on expensive BT landlines or outdated ISDN circuits. You can make calls from a desk phone, a laptop, a mobile app — or all three simultaneously.
When you speak into a VoIP phone, a process called a codec converts your voice into small data packets. These packets travel across your internet connection to the recipient, where they're reassembled and played back as audio — all in real time, with no noticeable delay on a good connection.
Traditional phone lines use circuit-switching — a dedicated physical connection is made for every call. VoIP uses packet-switching, sharing your existing internet connection. This is why VoIP is significantly cheaper and far more flexible.
Modern business VoIP is extremely reliable when paired with a good broadband connection. Telexico's platform runs on enterprise-grade infrastructure with 99.99% uptime. Our Assure X failover product automatically routes calls via 4G if your broadband drops — so you're never unreachable.
Get a free quote from Telexico — we beat any renewal price, guaranteed.
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"Switched our entire office phone system and broadband. The team handled everything, zero downtime. Saving over £200 a month compared to our old BT contract."
"Had failover installed after losing internet for a whole day. Assure X kicks in within seconds. Our team didn't even notice when the main line dropped last week."
"Our dental practice needed reliable phones and fast broadband. Telexico sorted everything in one visit. The AI receptionist handles after-hours calls brilliantly."
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