No obligation. UK support. Same-day response.
Get Prices → 📞 0121 268 0121A 3-surgery NHS and private dental practice in Birmingham with 4 full-time dentists and 3 reception staff. Opening hours: Monday–Friday 8am–6pm, Saturday 9am–1pm. The practice had approximately 2,400 registered patients.
Reception staff were managing a high volume of appointment calls during opening hours but had no coverage outside these hours. The practice's own call data showed 23 calls per week going unanswered on evenings and weekends — appointments that often went to competitors or resulted in patients calling NHS 111.
The cost of a missed new patient appointment averages £180–£350 in lifetime value. At 23 missed calls per week, the annual opportunity cost was estimated at £50,000–£100,000 (assuming 20% conversion to actual bookings).
A 3-surgery NHS and private dental practice in Birmingham with 4 full-time dentists and 3 reception staff. Opening hours: Monday–Friday 8am–6pm, Saturday 9am–1pm. The practice had approximately 2,400 registered patients.
Reception staff were managing a high volume of appointment calls during opening hours but had no coverage outside these hours. The practice's own call data showed 23 calls per week going unanswered on evenings and weekends — appointments that often went to competitors or resulted in patients calling NHS 111.
The cost of a missed new patient appointment averages £180–£350 in lifetime value. At 23 missed calls per week, the annual opportunity cost was estimated at £50,000–£100,000 (assuming 20% conversion to actual bookings).
Reception staff surveyed 40 patients who had interacted with the AI. 34 (85%) rated the experience as 'helpful' or 'very helpful'. 6 patients noted they preferred speaking to a person — these were typically patients with complex queries rather than straightforward appointment requests.
Free AI receptionist demonstration for your business — call 07728 213627 to hear it in action, then speak to our team.
Explore Telexico's AI Services service or read related guides:
Explore our full Business Broadband service — or browse related guides below:
| Metric | Before AI | After AI (90 days) |
|---|---|---|
| Calls answered out-of-hours | 0 | 100% |
| Missed call messages left | ~8/week | 0 (AI handles all) |
| New patient enquiries captured OOH | 0 | 14/week average |
| Appointments booked from OOH calls | 0 | 11/week |
| Patient complaints about voicemail | 3/month | 0 |
| Monthly cost | £0 | £89/month |
| Option | Monthly Cost | Hours Covered | Call Volume Handled |
|---|---|---|---|
| Part-time receptionist (20 hrs/week) | £900–£1,100 | Evenings only | 30–40/week |
| AI Receptionist (Telexico) | £89/month | 24/7 | Unlimited |
| No coverage (previous) | £0 | None | 0 |
Click your area for local pricing and case studies.
"Switched our entire office phone system and broadband. The team handled everything, zero downtime. Saving over £200 a month compared to our old BT contract."
"Had failover installed after losing internet for a whole day. Assure X kicks in within seconds. Our team didn't even notice when the main line dropped last week."
"Our dental practice needed reliable phones and fast broadband. Telexico sorted everything in one visit. The AI receptionist handles after-hours calls brilliantly."
Free, no-obligation quote. UK-based support. Same-day response.