Both replace your landline — but which suits your business? Features, costs and the right use case for each compared side by side.
No obligation. UK support. Same-day response.
Get Prices → 📞 0121 268 0121Choose Hosted VoIP if: you don't use Microsoft 365 heavily, want desk phones at reasonable prices, or need a simple setup without Microsoft admin.
Choose Teams Direct Routing if: your business already lives in Microsoft Teams, your staff use it for meetings and messaging daily, and you want calls natively integrated into your existing platform.
Business VoIP, full fibre broadband, leased lines and AI services. 64 Chapel Ash, Wolverhampton WV3 0TT.
Choose Hosted VoIP if: you don't use Microsoft 365 heavily, want desk phones at reasonable prices, or need a simple setup without Microsoft admin.
Choose Teams Direct Routing if: your business already lives in Microsoft Teams, your staff use it for meetings and messaging daily, and you want calls natively integrated into your existing platform.
Hosted VoIP is a standalone cloud phone system. Teams Direct Routing connects Microsoft Teams to the phone network so Teams handles external calls. If your team lives in Teams daily, Direct Routing is often simpler.
| Factor | ☁️ Hosted VoIP | 💬 Teams Direct Routing |
|---|---|---|
| Monthly cost (Telexico) | From £9.99/user | ✓ From £6.99/user |
| Requires Microsoft 365 | ✓ No | Requires M365 |
| Desk phone support | ✓ All SIP phones | Teams-certified only |
| Native Teams integration | Optional | ✓ Built-in |
| Auto-attendant / IVR | ✓ Included | ✓ Via Teams AA |
| Setup complexity | ✓ Simple | Moderate (M365 admin) |
| Works without M365 | ✓ Yes | ✗ No |
Hosted VoIP is a standalone cloud phone system. Teams Direct Routing connects Microsoft Teams to the phone network so Teams handles external calls. If your team lives in Teams daily, Direct Routing is often simpler.
Telexico Teams Direct Routing starts from £6.99/user/month, cheaper than standalone VoIP — but requires Microsoft 365 licences. Total cost depends on your existing Microsoft licensing.
Yes — Teams-certified phones from Yealink and Poly work with Direct Routing. Alternatively staff use Teams on PC, Mac or smartphone with a headset — no physical phone needed.
Click your area for local pricing and case studies.
"Switched our entire office phone system and broadband. The team handled everything, zero downtime. Saving over £200 a month compared to our old BT contract."
"Had failover installed after losing internet for a whole day. Assure X kicks in within seconds. Our team didn't even notice when the main line dropped last week."
"Our dental practice needed reliable phones and fast broadband. Telexico sorted everything in one visit. The AI receptionist handles after-hours calls brilliantly."
Free, no-obligation quote. UK-based support. Same-day response.